At Naxbet, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document transparently explains how we collect, use, and protect your personal information.
This Privacy Policy ("Policy") is issued by Naxbet ("we", "Platform" or "Company") and applies to all users who access or use the Naxbet website, mobile app, and all services we offer in Malaysia and across the Southeast Asia region.
As an online gaming platform operating with full integrity, naxbet is committed to protecting the privacy of every user who entrusts us with their personal information. We adhere to international data protection standards and apply industry best practices in every aspect of data handling.
This Policy explains in detail the types of data we collect, why we collect it, how it is used, who it may be shared with when necessary, and what rights you hold as the owner of that data. We believe transparency is the foundation of trust, which is why this document is written in plain language — not filled with confusing legal jargon.
Naxbet collects personal data through several channels — directly from you during registration, through your use of the platform, and automatically via technologies used in our services. Below are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, national ID number | KYC identity verification |
| Contact Data | Email address, phone number | Account communications & support |
| Financial Data | Payment methods, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & platform improvements |
| Gaming Data | Wagering history, session duration, wins | Responsible gaming & analytics |
| Cookie Data | Site preferences, login session data | Personalised user experience |
We never collect data that is irrelevant or exceeds what is required for the stated purpose. This "minimum collection" principle is central to our approach to privacy.
Every piece of data we collect has a specific, carefully considered purpose. Here are the main ways we use your personal information:
Naxbet does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. This is an absolute and unchanging commitment.
However, there are limited situations where we may need to share your data with certain parties in order to deliver the best service or comply with the law:
All third parties that receive your data are bound by comprehensive data protection agreements and are not permitted to use that information outside the agreed scope.
Protecting your personal data is our top technical and operational priority. naxbet continuously invests in industry-grade security infrastructure to keep your information safe at all times.
Key security measures we have implemented include:
Naxbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect your ability to access some platform features.
As a naxbet user, you have clear and enforceable rights regarding your personal data. naxbet is committed to respecting and facilitating the exercise of the following rights:
You have the right to obtain a copy of all personal data we hold about you. You can submit this request through your account settings or by contacting our support team.
If your data is inaccurate or incomplete, you have the right to request a correction. Updates can be made directly through your account profile for most basic information.
You may request the deletion of your personal data. However, such requests are subject to our legal obligations to retain certain records for a specified period.
You have the right to receive your data in a structured, machine-readable format. This allows you to transfer your data to another platform should you choose to do so.
You may object to the processing of your personal data for direct marketing purposes or in certain other circumstances where processing is based on our legitimate interests.
Naxbet does not provide any services to individuals under the age of 18. Our platform is exclusively for adults and we take child protection very seriously.
We do not knowingly collect, store, or process any personal data from individuals under the age of 18. Should we become aware that data from a person under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and suspect that your child has registered on Naxbet, please contact our support team immediately. We will handle the case with full priority and the utmost confidentiality.
Naxbet retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law. Generally, active account records are kept throughout your membership, while transaction records are retained for the minimum period stipulated by anti-money laundering (AML) standards.
Once your account is permanently closed, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required to retain it for legal or regulatory reasons.
Naxbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. We will notify you of significant changes via in-platform notifications or email. Continued use of the platform following such notification will be considered your acceptance of the revised policy.
We strongly encourage you to reach out if you have any questions, concerns, or complaints about how we handle your personal data. Naxbet's dedicated privacy team is ready to assist you.
You can reach us via:
More than words — these are the data security practices we consistently implement to protect you.
All data in transit between your device and naxbet servers is encrypted with TLS 1.3 protocol and AES-256 encryption. Even if someone were to intercept that data, it would be unreadable without the correct encryption key.
Personal data stored in our databases is also encrypted at rest. This means your information remains protected even in the worst-case scenario — including a physical server security breach.
Only staff who require access to specific data to perform their duties are permitted to do so. All access is logged and regularly audited. Staff with no work-related need have no access to users' personal data.
Naxbet undergoes periodic independent security audits conducted by accredited cybersecurity firms. These audits cover penetration testing, vulnerability assessments and compliance reviews to ensure the highest standards are consistently maintained.
Naxbet has tested incident response procedures in place to address any data breach swiftly and effectively. Affected users will be notified within the timeframe required by industry standards.
Data that is no longer needed is deleted or anonymized on a set schedule. We do not retain data longer than necessary — this reduces risk and continuously respects your privacy.